Field Collection Officer - Medan Johor, North Sumatra

Join Home Credit as a Field Collection Officer in Medan Johor, North Sumatra!

Home Credit, a leading financial services provider, is seeking a dedicated and customer-focused Field Collection Officer to join our team in Medan Johor, North Sumatra. As a Field Collection Officer, you will be the face of Home Credit, responsible for recovering overdue loans and ensuring customer satisfaction. This role offers a unique opportunity to make a tangible impact on customer relationships and financial recovery.

In this role, you will visit customers' homes to collect overdue payments, negotiate settlements, and provide excellent customer service. You will use our in-house collection management system to track and manage your cases efficiently. This position is perfect for someone who thrives in a dynamic environment and enjoys building strong relationships with customers.

📋 Tanggung Jawab Pekerjaan

• Visit customers' homes to collect overdue payments and negotiate settlements.
• Use our in-house collection management system to track and manage your cases efficiently.
• Provide excellent customer service and maintain a positive relationship with customers.
• Follow up on overdue loans and ensure timely payments.
• Report on collection activities and provide regular updates to the team.
• Adhere to Home Credit's policies and procedures.
• Collaborate with the team to achieve collection targets.
• Ensure all collections are processed accurately and promptly.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in collections or related field.
• Strong communication and negotiation skills.
• Ability to work independently and manage time effectively.
• Familiarity with collection management systems.
• Customer service orientation and problem-solving skills.
• Valid driver's license and reliable transportation.
• Ability to work in a fast-paced environment.
• Proven track record of achieving collection targets.

🛠️ Keahlian

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